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Terms and Conditions of Booking



The following terms and conditions apply to passengers booking after 5th August 2012 with CC Cabs and other associated names and website’s, which are trading names of CC Cabs: Office, CC Cabs, 43 Roseacres, Takeley, Essex, CM22 6QZ, Registered Office 19 Tower Avenue, Basildon, Essex SS15 5PE. CC Cabs is an English registered company and is therefore subject to UK law and those of the E.E.C. where applicable.

  • Payment is required at the time of booking. All transactions will be charged in UK GBP only.
  • CC Cabs will then produce written confirmation of the details regarding the booking, either by email or fax. This confirmation acts as your ticket and must be presented to the CC Cabs representative or driver for both the outward and return journey at the time of each journey. Such payment is strictly non-refundable except in circumstances where CC Cabs, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the booking.
  • Where a booking is made by telephone, the booking is subject to, and the client accepts, CC Cabs booking terms and conditions. These are available on our website or on request by email, fax or by phone. All travel vouchers are delivered by email.
  • Customers are advised to choose a service that arrives at the airport at least 2 hours prior to flight departure time. We take no responsibility for missed flights if customers do not follow this advice. Returns must allow at least 50 minutes for clearance of passport control and luggage collection. Drivers will depart according to our timetables.
  • It is the customer's responsibility to check that all details regarding their booking are correct. We take no responsibility for any incorrect information we may have been given.
  • Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.
  • Where CC Cabs accepts bookings for travel on services provided by operators other than CC Cabs we do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services.
  • No refunds or credits are given for unused or cancelled tickets. Tickets are only valid for the dates given - unless due to exceptional airline delays.
  • The Client will read their travel voucher and contact our office if any mistakes occur. CC Cabs will not be held responsible for any errors that occur on travel vouchers and the customer takes soul responsibility in contacting our office if there is an error as soon as they receive their travel vouchers.
  • The Client will read and the client confirms that they will act on the instructions on the travel voucher with regards to confirming and making contact with the local office for the purpose of arranging their return transfer and will not leave the collection point until they have contacted the office and gained permission. Alternative transport costs will NOT be met unless authorised by the local office before commencement of transfer.
  • Our scheduled services will leave the airport as per our timetable. If you miss your service please call the office and we will try to fit you onto the next available service. We do not accept any reverse charge calls.
  • In the case of missed flights, flight delays or transport failure through breakdown or weather conditions, forcing you to miss your transfer, CC Cabs will require you to claim on your travel insurance for the cost of your new transfer or alternative transportation, accommodation or any other expenses. It is a condition of carriage that you have sufficient travel insurance cover for any occasion.
  • Customers who make their own way home from the airport do so at their own expense and will not be refunded.
  • We reserve the right to substitute vehicle types and any journeys at our discretion.
  • The destination and pickup addresses on your ticket are the address to which you will be delivered and picked up. Should you wish to change these or any other details, this must be done in writing by either email or fax directly with CC Cabs Service Centre at least 2 days prior to the date of travel.
  • Each Group Ticket is limited to 1 pick-up point, 1 drop off point, 1 journey to the airport and 1 journey from the airport.
  • CHANGES – Any modifications to a booking will be subject to an administration charge of £10.00
  • Customers are entitled to cancel the ticket by recorded delivery letter email or fax. The booking will deemed to be cancelled on the date that CC Cabs receives the letter fax or email at our Service Centre address CC Cabs, 43 Roseacres, Takeley, Essex, CM226QZ. Cancellations must be made at least 30 days before the time of travel. In the event of a cancellation by the Customer, CC Cabs, may at its absolute discretion, refund the money subject to a deduction of £9.00 per passenger administrative charge for bookings over 30 days in the future. Cancellations of less than 30 days notice will have a 100% cancellation charge. Upon cancellation the Customer will be given a cancellation code. This code must be quoted on any future correspondence with CC Cabs
  • Customers are entitled to TWO ITEMS OF LUGGAGE ONLY, one hand luggage plus one normal luggage case NOT EXCEEDING 23kg in weight. ANY EXCESS OR OVERWEIGHT LUGGAGE MUST BE DECLARED at the time of booking we MUST be informed of items such as sports equipment (golf clubs, ski’s windsurfers etc) and electric wheelchairs. We will be as sympathetic as is reasonably possible, but occasionally, extra charges may be made at our absolute discretion. Luggage MUST be clearly labelled with the owners name and destination address. In the event of undeclared excess luggage, CC Cabs reserve the right to charge an excess baggage allowance (which must be paid for prior to transportation) or to refuse transport of the excess items. Each item over this limit is subject to a £9.00 supplement fee.
  • Baby seats and booster seats are NOT a legal requirement in Private Hire and Public Service Vehicles, therefore we do not supply them, you may bring your own and fit them yourself.
  • CC Cabs reserves the right (and delegates to its drivers and appointed agents the right) to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s).
  • Passengers are not allowed to consume alcohol or food on any of our vehicles. The one exception to this rule is when it has been agreed in writing by CC Cabs that passengers utilising our Limousine Service will be allowed to consume reasonable amounts of alcohol during their transfer.
  • Smoking or drinking is not permitted in CC Cabs vehicles.
  • We reserve the right to add a surcharge to all tickets due to fluctuating operational costs.
  • CC Cabs will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time. CC Cabs will not incur any liability whatsoever in the event of any delay due to causes beyond its control. Vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, customers’ property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance. THIS IS YOUR RESPONSIBILITY.
  • CC Cabs will endeavour to carry the passenger(s) with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control, accidents causing delays to the vehicle,exceptional or severe weather conditions, compliance with requests of the police , deaths and accidents on the road, vandalism and terrorism, unforeseen traffic delays, industrial action by third parties, problems caused by other customers other circumstances affecting passenger safety
  • If CC Cabs were to fail for any reason within our control to deliver its passengers to their confirmed destination, CC Cabs will provide suitable alternative transport such as another coach, private car, taxi, helicopter, aircraft etc. Any reimbursement made by CC Cabs for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the face value of the ticket purchased and MUST be authorised by the transport controller.
  • Customers are responsible for their own luggage and documents at all times. We will assist the customer when appropriate. All lost luggage will be returned to Head Office for the customer to collect.
  • CC Cabs shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract. In such cases our liability shall be limited to the ticket face value.
  • As this is a fully automated system, should an undercharge happen, CC Cabs reserves the right at any time to charge the missing amount to the clients card or to cancel the transfer at its discretion and refund the amount paid.
  • CC Cabs reserves the right at any time to assign any part of this Agreement (or all of it) to any associated or subsidiary company or to any third party. It is the customer’s obligation to report any difficulties with the services that we provide in the shortest practicable time in order for us to be given a fair opportunity to rectify any problems in the shortest possible time. It is the customer’s obligation to do all in his/her power to mitigate any loss.
  • You are booking with CC Cabs T/as Stansted Shuttle, 19 Tower Avenue, Basildon Essex SS15 5PE, Contact 01279 260 220

    These Conditions of Carriage and any carriage which we agree to provide you with (in respect of yourself and/or your Baggage) shall be governed by the laws of the United Kingdom, and any dispute between you and CC Cabs concerning or arising out of such carriage in any way whatsoever, shall be subject to the non-exclusive jurisdiction of the Courts of Basildon, UK.

    All transactions will be regarded as taking place in The United Kingdom. You are buying a ticket to travel which is valid immediately you complete payment and will be delivered immediately by email. All places are reserved as notified on the ticket/voucher.

    All comments regarding our service should be in writing and addressed to CC Cabs, 43 Roseacres, Takeley, Essex, CM226QZ

    All claims regarding our service should be in writing within 7 days and addressed to CC Cabs, 43 Roseacres, Takeley, Essex, CM22 6QZ


    Website Terms and Conditions

    1. These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

    2. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

    3. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, no personal information will be stored by us for use by third parties.

    4. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    5. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    6. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

    7. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

    8. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

    9. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

    10. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


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