FAQ's. Frequently Asked Questions
- How far in advance should I place my reservation?
Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times.
- How do I meet the driver at Stansted airport?
The driver will be at our bay in The Coach Station by a sign that says SkyTransfers, bay 32. This information will be on your voucher which you will receive around 2 minutes after you book if your payment is successful.
- What happens if I can’t find the driver?
Call the emergency telephone number on your transfer voucher. This is the telephone number of a local office near your destination and they will resolve any problems quickly and efficiently.
- What if my flight is delayed?
The driver will have your flight details and will be able to check the flight time before you arrive and wait accordingly.
- What kind of vehicle will it be?
Unless we say, we don’t guarantee a specific kind of vehicle: it will probably be a taxi or a bus. If you booked a Shuttle you may also be sharing the transfer with other passengers stopping off at other hotels or resorts.
- I’m disabled – is this a problem?
No, not at all. Please make sure you let us know on the "Additional Information" field on the payment page though.
- Can I change my booking?
All changes are subject to an administration charge of £10, so please put in the correct details first time.
- Can I cancel?
Our normal cancellation policy applies. Please see our terms and conditions.
- How much luggage can I take?
Customers are entitled to TWO ITEMS OF LUGGAGE ONLY, one hand luggage plus one
normal luggage case. ANY EXCESS LUGGAGE MUST BE DECLARED at the time of booking
we MUST be informed of items such as sports equipment (golf clubs, ski's
windsurfers etc) and electric wheelchairs
- Are infants and children free?
No – all prices are per passenger and you must include all passengers when searching for your transfer. Our prices are very competitive though with other major transfer services so we ask you to check!
- I have oversized luggage Eg. Sports Equipment
Please state dimensions and weight in the additional information field.
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